Refund policy

# Return & Refund Policy

Thank you for shopping at KOEUBIO HAIR.

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

## Conditions for Returns
To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, and in its original packaging. Opened or used personal care products are not eligible for return due to hygiene reasons.

## Return Shipping
Customers are responsible for covering all return shipping costs. Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, or you will be required to provide proof of return shipping before the refund is processed.

## Return Fees
We do not charge any restocking or handling fees for eligible returns.

## Final Sale Items
No final sale items are offered. All eligible products can be returned within the 30-day window, subject to the conditions listed above.

## Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

If you have any questions about our return policy, please contact us at luolvyin@foxmail.com.